New Version of iPhone App – Feedback

Version 1.3 of the app is available

It’s been a few months in the making, but the new version of the Wherespresso iPhone app is here!

A few things have been fixed in the background but the main thing is the new Feedback button in the cafe listing both in the Wherespresso iPhone app and on the Wherespresso website. You can see the Feedback button in the app on each cafe detail page, and on the website as a button to the right of the header.

Feedback Button

Feedback Button

Feedback button on venue page

Feedback button on venue page on website

Cutting to the chase – get the new version now

You can get the new version of the Wherespresso iPhone app from the Apple ® App Store or from our App page.

Please note, we have not yet sync’d favourites between the app and your account on our website, this is slated for our next release.

What is Feedback?

As opposed to reviews, which go into the public stream, Feedback allows you to send feedback directly to the cafe owner’s inbox; Feedback does not appear in the cafe review stream with the other reviews, rather, it gets emailed to the owner directly.

“Why Should I Use This?”

I designed Feedback predominantly as a way to let cafe patrons tell cafe owners something directly. Whilst I envisage it will primarily be used for negative feedback, it can also be used for positive or neutral feedback. It can also be used for situations where you spot something and want to let the owner know about it.

From personal experience, I know how uncomfortable it can be to tell someone that something has gone wrong or the service is/was bad, even when you know the owner well.

I wanted to give all of us a way to tell our favourite cafes that something went wrong, or, tell them if something goes right.

Because if the owner doesn’t know, they can’t fix it for next time, right?

When it Would Be Used

Feedback will primarily be used for situations when something goes wrong. Why punish a usually-awesome cafe with a bad review (or by telling your friends) when you can let the owner know directly.

So, I recommend using this if you have an experience at a cafe that is not up to scratch. Maybe you got a bad coffee. Maybe a staff member was rude. Maybe the service was way too slow.

Hey, maybe you want to let the cafe owner know how awesome their service or cafe is, but want to keep it off the record. Positive feedback is as useful as negative feedback.

How it Works

In the Wherespresso iPhone app and on each cafe venue listing page on the Wherespresso website, there is a Feedback button which allows you to provide feedback on your visiting including:

  • How often you visit
  • The type of feedback (negative, positive, neutral)
  • Whether you’ll return
  • Date of your visit
  • More details about your experience
  • Whether you want your name/email passed on. If you choose yes, you enter your name/email. If you choose no, your feedback is anonymised.

If the cafe owner is signed up for the Feedback service, they’ll receive an instant email notification of your feedback.

If the owner has not signed up for Feedback, or we have no registered owner of that cafe, we store the feedback for whenever the owner registers in the future. So it is still important for you to give honest feedback to cafes if something goes wrong.

Can the Cafe Owner See My Details?

If you choose to anonymise your feedback, the owner will **NOT** be able to see ANY of your details. You can choose to pass your name and email on to the owner in case you wish the owner to follow up with you (you might want to provide further detail of your visit, or give the owner chance to follow up a bad experience) – the key thing is, the choice is yours.

In our database, we do stamp every Feedback with your Wherespresso username, but the owner cannot ever see this (we collect this information in order to protect against spam). We will NEVER give the owner your username or name/email if you anonymise your Feedback – not even if pirates have us on the plank, with sharks circling below.

Your privacy is SUPER important to us.

Anonymised Feedback

Anonymised Feedback

Pass on your details

Pass on your details

Who can leave Feedback

Only registered Wherespresso users can leave Feedback – this is to protect against spam.

Will the owner get back to me?

We can’t speak for every owner, but we believe they should, especially for negative feedback.

Don’t despair if they don’t though. They might not have signed up for the Feedback service yet.

Get the new version now

You can get the new version of the Wherespresso iPhone app from the Apple ® App Store or from our App page.

Please note, we have not yet sync’d favourites between the app and your account on our website, this is slated for our next release.

This entry was posted in iPhone App and tagged , . Bookmark the permalink.

Comments are closed.